Friday, February 18, 2005
USPS: ON THE FAST TRACK
For the second straight year, the Postal Service reached a 95% on-time performance score for overnight delivery of First-Class Mail. The assessment, which is measured independently by IBM Consulting Services, also cites 90% for two-day and 86% for three-day delivery, according to Postmaster General Jack Potter. Residential customer satisfaction scores are steady at 93% for the third consecutive year.
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