FedEx Makes Deliveries More Convenient for Residential Customers, Introduces New Options for Recipient Signatures

FedEx Makes Deliveries More Convenient for Residential Customers, Introduces New Options for Recipient Signatures

MEMPHIS, Tenn.--(BUSINESS WIRE)--May 27, 2005--FedEx Corporation (NYSE: FDX) announced today that FedEx Express will be making changes to its delivery signature policy in response to changing customer needs. These changes will allow FedEx Express to deliver more packages to residential customers without a recipient signature and complete deliveries on the first attempt. The changes will provide a more consistent experience for customers across the FedEx networks. These changes will only impact shipments within the United States.


"These changes reflect our commitment to constantly evolving our business to meet our customers varied and changing needs," said T. Michael Glenn, FedEx executive vice president, market development and corporate communications. "This evolution, like the introduction of Saturday delivery, will make residential shipping more convenient for our customers."

Beginning this summer, FedEx Express and FedEx Ground will also introduce three new fee-based Delivery Signature Options. The new options are designed to offer more delivery alternatives and meet the varying needs of shippers who seek greater flexibility for their transactions. The new signature options will become available on fedex.com and in other selected FedEx electronic shipping devices later this summer. Customers will be notified prior to changes taking effect.

Beginning this fall, FedEx Express couriers will release residential packages without signatures unless one of the new Signature Options is selected. Deliveries to non-residential destinations will still require a signature unless the recipient or shipper waives that option. The change responds to requests by customers who have indicated that residential deliveries without a required signature are more convenient.

The new Delivery-Signature Options apply to U.S. Domestic FedEx Express and FedEx Ground shipments only and include:

-- Indirect Signature Required (ISR): FedEx will obtain a signature in one of three ways: (1) from any person at the delivery address; or (2) from any person at a neighboring address; or (3) the recipient may leave a signed FedEx door tag authorizing release of the package without anyone present. Available for residential deliveries only.

-- Direct Signature Required (DSR): FedEx will obtain a signature from any person at the delivery address. DSR will replace FedEx Express Signature Required, FedEx Signature Home Delivery, FedEx Ground Auto POD and FedEx Home Delivery Auto POD. Available for both residential and non-residential deliveries.

-- Adult Signature Required (ASR): FedEx will obtain a signature from any person at least 21 years old (government-issued photo identification will be required) at the delivery address. Available for both residential and non-residential deliveries.

For more information on the new fee-based Delivery Signature Options see the website http://www.fedex.com/signatureoptions.