From www.usps.com
We deliver to every household and business in the United States. Every American has access to our services and pays the same postage rate regardless of geographic location. We...
Deliver mail to over 142 million homes, businesses and post office boxes in every state, city, and town in the country; including Puerto Rico, Guam, the American Virgin Islands and American Samoa
Add 1.8 million new addresses each year to our delivery network
Serve over 7 million customers daily at nearly 38,000 post offices
Have annual operating revenue of $69 billion
Deliver more than 206 billion pieces of mail a year
Collect mail from over 280,000 points—including blue street mail boxes—across the country
Pay nearly $2 billion in employee salaries and benefits every two weeks
Employ more than 700,000 career employees
Have the world's largest Intranet to communicate with our employees
Provide alternative access for our customers to purchase stamps at more than 27,500 vending machines; nearly 25,000 commercial retail outlets such as supermarkets, convenience, drug and gift stores; nearly 19,000 banking and credit union automated teller machines, and 2,500 automated postal centers located across the country
Do not receive tax dollars from the federal government for operating expenses. We use the revenue from sales of postage-related products to pay these expenses
Delivering For You.
Innovation, performance and a focus on service contributed to a record year for the United States Postal Service in 2004.
Delivering Our Best
On-time delivery of overnight-committed First-Class Mail held at a record 95% for the year—and jumped to an incredible 96% in quarter three! And service in all measured categories reached record levels.* Customers told us they saw improvements in unmeasured service categories, as well.
Satisfying Customers
We delivered for our customers, and they noticed. Independently measured customer satisfaction scores for the fourth quarter reached a new height, with 94% of residential customers rating their experience with the Postal Service as excellent, very good or good.
Staying Productive
We achieved a record fifth straight year of positive total factor productivity (TFP). These gains have provided the equivalent of $6.1 billion in cost savings. TFP includes all factors of production and measures the growth in the ratio of resources we use—the inputs—to the products and services they produce—the outputs.
Tuesday, June 21, 2005
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