USPS: CUSTOMER-FOCUSED, PERFORMANCE-BASED

USPS News TodayMonday 07.25.05Quotable Quotes . . . “Transformation comes down to one simple idea — how we can add value and make the mail work better for our customers. We’ve had great results, but we’re not going to rest on our laurels.”— Postmaster General Jack PotterCUSTOMER-FOCUSED, PERFORMANCE-BASED. The next phase of the Postal Service’s transformation plan is in the works. The Strategic Transformation Plan 2006-2010 will focus on customers and meeting their changing needs and demands. USPS has kept the focus on change — transformation — for the last three years. The new plan will set our direction for the next five years, based on input from customers, the mailing industry and employees.