Employees, customers reconnecting by the thousands

CONTACT CONTINUES
Employees, customers reconnecting by the thousands

For the Postal Service, it was two of the biggest challenges ever — urging more than a million displaced customers to file a Change of Address (COA) either online at usps.com, over the phone at 1-800-ASK-USPS or at a local Post Office. And at the same time, asking 6,000 displaced employees to call 1-877-477-3273 to let us know their whereabouts.

National Association of Letter Carriers Biloxi, MS, Branch President Wendell Pruitt delivers mail amid storm-blown debris. Associated Press photo.

And it’s paying off — for us and for our customers. About 100,000 COAs for the two most heavily affected ZIP Codes — 700 and 701 in Louisiana — have been filed since evacuations began. This weekend, mail delivery resumed in many areas and mail delivery to evacuees took place for the first time in nearly two weeks.

We’ve come a long way in one week, but we’ve still got a ways to go. The Postal Service is still asking employees, customers and the media to get this important message out to as many people as possible — ask evacuees to file a COA and ask displaced employees to contact us at 1-877-477-3273 and let us know how they are and where they are. It’s important to them — and they’re important to us.