USPS: Change of address hits the phone lines

Change-of- address hits the phone lines

Moving can be a headache, but USPS is offering relief by expanding options for filing changes of address to ensure prompt, uninterrupted mail delivery.

Specifically, customers now can change their addresses by telephone. Like the online option at usps.com, the new method is more reliable than the hard-copy option because it helps reduce the number of illegible and incomplete forms filled out at Post Offices.

More than 45 million Americans move each year. More than 7 million have changed their addresses online, and 80% of people in a recent survey said they would use that method in the future.

The telephone option may prove as popular since it’s also easy. Customers simply call 1-800-ASK-USPS (1-800-275-8777) and begin an interactive voice response process. There is always the option to speak with a customer service agent. Customers must have a valid credit card for identity verification and security and a nominal fee is charged.

As always, USPS employs a rigorous process to validate and confirm the address changes, and to protect customers’ privacy and security.