EXPRESS MAIL Scores 95% for two years straight

GOING STRONG IN OVERNIGHT DELIVERY

First-Class EXFC score at 95% for two years straight

More than 24 months in a row — and no signs of letting up!

That’s how long USPS employees — working as a solid team — have held the record of 95% or higher for on-time First-Class Mail overnight delivery.

Six USPS districts reached 97% on-time scores during this reporting period, the second quarter of fiscal 2005. They are Big Sky, Spokane, Central Plains, Dakotas, Colorado/Wyoming and Northland.

Customer satisfaction adds another outstanding long-running record for USPS during the period. For 14 continuous quarters, the Postal Service customer satisfaction score has been 93% or higher. This quarter, 12 districts achieved scores of 96% and 97%.

This round of scoring also cites two-day service performance of 90% and three-day air mail at 83%. The scoring, taken independently by an outside company, measures the time it takes a piece of First-Class Mail, once it's deposited into a collection box, to be delivered.

The External First-Class score (EXFC) was announced today during the Postal Service's Board of Governors meeting in Atlanta.