Change-of- address hits the phone lines
Moving can be a headache, but USPS is offering relief by expanding options for filing changes of address to ensure prompt, uninterrupted mail delivery.
Specifically, customers now can change their addresses by telephone. Like the online option at usps.com, the new method is more reliable than the hard-copy option because it helps reduce the number of illegible and incomplete forms filled out at Post Offices.
More than 45 million Americans move each year. More than 7 million have changed their addresses online, and 80% of people in a recent survey said they would use that method in the future.
The telephone option may prove as popular since it’s also easy. Customers simply call 1-800-ASK-USPS (1-800-275-8777) and begin an interactive voice response process. There is always the option to speak with a customer service agent. Customers must have a valid credit card for identity verification and security and a nominal fee is charged.
As always, USPS employs a rigorous process to validate and confirm the address changes, and to protect customers’ privacy and security.
Thursday, May 26, 2005
USPS: DON’T HOLD THE ONIONS
DON’T HOLD THE ONIONS
No crying over this Priority Mail sale
When Dixondale Farms in Carrizo Springs, TX, needed to ship its prize-winning onions and other produce to customers quickly and safely, they turned to the Postal Service’s Priority Mail.
Dixondale already was sold on the convenience of Flat Rate Priority Mail Boxes and the visibility of co-branded packaging. But the company needed ventilated packages to keep produce fresh. “With perishable products it’s essential that my customers get their packages within three days,” said Dixondale Farms President Bruce Frasier.
Southwest Area Account Manager Esmeralda Escobar relayed the customer’s requirements to Sales and Package Services’ Expedited Products — which then produced a customized box to the grower’s specifications.
“Flat Rate Priority Mail Boxes have allowed us to get more packages to our customers in a professional, timely manner,” Frasier said. “USPS provides a simple, professional product.”
Dixondale has switched from a competitor’s ground service to Priority Mail — shipping up to 6 pounds of produce at one flat rate — and earning USPS $100,000 in new revenue.
No crying over this Priority Mail sale
When Dixondale Farms in Carrizo Springs, TX, needed to ship its prize-winning onions and other produce to customers quickly and safely, they turned to the Postal Service’s Priority Mail.
Dixondale already was sold on the convenience of Flat Rate Priority Mail Boxes and the visibility of co-branded packaging. But the company needed ventilated packages to keep produce fresh. “With perishable products it’s essential that my customers get their packages within three days,” said Dixondale Farms President Bruce Frasier.
Southwest Area Account Manager Esmeralda Escobar relayed the customer’s requirements to Sales and Package Services’ Expedited Products — which then produced a customized box to the grower’s specifications.
“Flat Rate Priority Mail Boxes have allowed us to get more packages to our customers in a professional, timely manner,” Frasier said. “USPS provides a simple, professional product.”
Dixondale has switched from a competitor’s ground service to Priority Mail — shipping up to 6 pounds of produce at one flat rate — and earning USPS $100,000 in new revenue.
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