Monday, May 03, 2010

The Top Complaint About UPS and FedEx

SURCHARGES! Argh, We all get these, right?

Here are the top ten:

  1. Fuel Surcharges
  2. Address corrections
  3. Residential delivery
  4. Delivery Area Surcharges
  5. Rural Area Surcharges
  6. Dimensional charges
  7. Saturday delivery
  8. Declared value (insurance)
  9. Additional Handling
  10. Large Package

Read the Article here:

http://shippingcoach.wordpress.com/2010/04/24/the-top-complaint-about-ups-and-fedex/

Happy Shipping!

Jason Archambault

www.fastpack.net

Posted via web from Shipping Headlines & Tips by Fastpack.net

Bad Packaging Can Ruin a Good Day

This is so true! Found a great article from ParcelIndustry.com, on how even an intact, non damaged box can be denied for claim.

From the article:

"It’s a story repeated all too often: A shipper’s employee gives a package to a carrier, the goods arrive damaged but inside an intact box, a claim is filed, but it’s denied because of “improper or insufficient packaging.” Here are some easy steps to prevent this nightmare:"

Read entire article here:

http://www.parcelindustry.com/ME2/dirmod.asp?sid=23C6283BD51B46348B616C079EEB2E21&nm=Miscellaneous&type=Publishing&mod=Publications%3A%3AArticle&mid=8F3A7027421841978F18BE895F87F791&tier=4&id=0BD0143902D3448CA6D61ABC9DF27795

Happy Packing!,

Jason Archambault

Fastpack Packaging Inc.

www.fastpack.net

Posted via web from Shipping Headlines & Tips by Fastpack.net

Higher shipping price, means faster/better service, right?

NOPE! Here is a great article by the Shipping Coach I stumbled across, thought it was worth sharing:

From the article:

A FedEx 3Day Freight shipment from San Francisco to Los Angeles for $745. I asked the logistics manager why he chose FedEx 3Day Freight for this shipment as was told, “We had to get it there in three days and did not want to take any chances. This customer would have been very angry if the shipment was late.” I checked and found that there were several Less Than Truckload (LTL) carriers that would have delivered the same shipment for $125 with a one day guarantee. He paid 6 times more because he thought that by paying more would be faster service.

Read the article in it's entirity here:

http://shippingcoach.wordpress.com/2010/04/30/shipping-myth-more-money-does-not-necessarily-mean-faster-service/

Go save some $$$$,

Jason Archambault

Fastpack Packaging Inc.

www.fastpack.net 

Posted via web from Shipping Headlines & Tips by Fastpack.net